Last Updated: October 23, 2026

Thank you for shopping at Hubcate!

At Hubcate, we want to make your holiday shopping experience as smooth and enjoyable as possible. This Shipping Policy explains how we process, ship, and deliver orders for our Christmas decorations, festive ornaments, seasonal home accents, and other products.

Please review the information below before placing your order.

1. Order Processing Time

Orders are generally processed within 3–7 business days after payment confirmation.

Business days are Monday through Friday, excluding public holidays.

Order processing includes payment verification, order preparation, quality checks where applicable, and shipment arrangements.

Please note that order processing time is separate from shipping transit time. During peak shopping periods, major holidays, and the Christmas season, processing may take longer than usual due to increased order volumes or operational delays.

Once your order has been shipped, you will receive a shipping confirmation email when tracking information is available.

2. Shipping Destinations

Hubcate ships to eligible destinations supported by our store's checkout system.

Available shipping destinations, shipping methods, and applicable charges are determined by your delivery address and the shipping options available at checkout.

Please ensure that your shipping address is complete and accurate when placing your order. We may be unable to change the delivery address once an order has been processed or shipped.

If your destination is not available at checkout, please contact us at [email protected] for assistance.

3. Shipping Rates

Hubcate offers the following shipping options for eligible orders:

Free Shipping

Orders totaling $39.99 or more qualify for free standard shipping, provided the order and delivery destination meet the applicable shipping conditions displayed at checkout.

Standard Shipping

Orders totaling $0.00–$39.98 are charged a flat standard shipping fee of $6.99.

The applicable shipping fee is calculated based on the eligible merchandise subtotal and the shipping rules configured for your delivery destination.

Order Subtotal	Shipping Method	Shipping Fee
$0.00–$39.98	Standard Shipping	$6.99
$39.99 or more	Free Shipping	$0.00

The currency and final shipping charge displayed at checkout will apply to your order. Any applicable taxes or other charges will be displayed separately where required.

Please review the order summary before completing your purchase. If the shipping options displayed at checkout differ because of destination-specific restrictions or other applicable conditions, the options available at checkout will determine the shipping charge for that order.

4. Estimated Delivery Time

Delivery times depend on the destination, shipping method, carrier operations, customs procedures where applicable, and other factors outside our direct control.

The estimated delivery information available at checkout, if provided, should be used as the primary reference for your order.

Please allow additional time for delivery during busy shopping periods, public holidays, severe weather conditions, and the Christmas season.

Delivery estimates are provided for general guidance and are not guaranteed delivery dates unless expressly stated otherwise.

If your order has not arrived within the expected delivery period, please contact us at [email protected] with your order number so we can assist you.

5. Order Tracking

When tracking information is available, we will send a shipping confirmation email to the email address provided at checkout.

You can use the tracking information to check the latest available shipment updates through the designated carrier or tracking service.

Please note that tracking information may not appear immediately after shipment. Carriers may require additional time to scan and update package information.

If your tracking information has not been updated for an extended period or you have difficulty locating your package, please contact us at [email protected].

6. Shipping Delays

Although we make reasonable efforts to process and ship orders promptly, delivery delays may occasionally occur.

Potential causes of delays include:

• Increased order volumes during the holiday shopping season.

• Carrier service disruptions or operational delays.

• Severe weather conditions or natural events.

• Customs inspections or clearance procedures.

• Incorrect or incomplete shipping addresses.

• Public holidays or other circumstances beyond our reasonable control.

We will make reasonable efforts to assist customers with shipping-related concerns. However, we cannot guarantee that every shipment will arrive within an estimated delivery period.

We appreciate your patience and understanding when unexpected delays occur.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully review your name, street address, apartment or unit number, city, state or region, postal code, and contact information before completing checkout.

If you notice an error in your shipping address, please contact us as soon as possible at [email protected].

We will make reasonable efforts to assist with address corrections before the order is processed or shipped. However, we cannot guarantee that changes will be possible after fulfillment has begun.

Additional shipping charges may apply if a shipment must be redirected or reshipped, where permitted and applicable.

8. Failed Delivery and Returned Shipments

A delivery may fail if the shipping address is incorrect, the recipient is unavailable, the package is refused, or the carrier cannot complete delivery for another reason.

If a package is returned to us, please contact [email protected] so we can review the situation and discuss the available options.

Depending on the circumstances, reshipment may be possible. Additional shipping charges may apply where permitted and applicable.

Refunds or other resolutions for returned shipments will be handled in accordance with our applicable Return and Refund Policy and relevant consumer protection laws.

9. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend checking your delivery area, mailbox, reception desk, household members, or neighbors where appropriate.

You may also contact the shipping carrier to request additional delivery information.

If you still cannot locate your package, please email [email protected] with your order number and tracking details.

We will review the available information and provide reasonable assistance in determining the next steps.

If a package appears to be lost in transit, we may need to coordinate with the relevant shipping carrier before determining an appropriate resolution.

Any applicable resolution will be handled in accordance with our policies and applicable law.

10. Damaged or Incorrect Items

We take customer concerns seriously and want you to enjoy your Hubcate purchase.

If your order arrives damaged, defective, or different from what you ordered, please contact us at [email protected].

To help us review the issue, please provide:

• Your order number.

• A description of the problem.

• Clear photographs of the affected item and its packaging, where applicable.

Please contact us as soon as reasonably possible after receiving the order so we can assess the situation and explain the available options.

Eligible cases will be handled in accordance with our Return and Refund Policy and applicable consumer protection requirements.

11. Customs Duties, Taxes, and Import Fees

For international shipments, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination and local regulations.

Where applicable, responsibility for these charges and the method of collection will depend on the shipping arrangements and information provided during checkout.

Unless expressly stated otherwise, customers should review the import requirements applicable to their destination before placing an order.

Customs inspections and clearance procedures may also affect delivery times.

If you have questions about potential additional charges for your destination, please contact us before completing your purchase.

12. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at [email protected].

We will make reasonable efforts to accommodate your request if the order has not yet entered processing or fulfillment.

Once an order has been processed, packed, or shipped, cancellation or modification may no longer be possible.

If an order cannot be canceled, any return or refund request will be handled in accordance with our Return and Refund Policy and applicable law.

13. Contact Us

If you have questions about this Shipping Policy, your order, shipping charges, delivery estimates, or tracking information, please contact our customer support team.

Brand Name: Hubcate

Company Name: EVERREACH TECHNOLOGY LIMITED

Customer Service Email: [email protected]

Business Address:

ROOM 5047, FLOOR 5, YAU LEE CENTRE,
45 HOI YUEN ROAD, KWUN TONG,
HONG KONG

When contacting us about an existing order, please include your order number to help us assist you more efficiently.

Thank you for choosing Hubcate for your Christmas decorations and festive home accents. We appreciate your trust and look forward to helping you make your holiday season special.

Hubcate Customer Support

Email: [email protected]