Last Updated: October 23, 2026

1. Introduction

Welcome to Hubcate!

These Terms and Conditions ("Terms") govern your access to and use of the Hubcate website, including browsing our products, placing orders, and using the services available through our online store.

The website is operated by EVERREACH TECHNOLOGY LIMITED ("Hubcate," "we," "us," or "our").

Hubcate offers Christmas decorations, festive ornaments, seasonal home accents, and related products designed to help you create a warm and memorable holiday atmosphere.

By accessing our website or placing an order, you agree to be bound by these Terms and our applicable store policies. If you do not agree to these Terms, please discontinue using our website.

These Terms apply subject to any mandatory rights you may have under applicable consumer protection laws.

2. Eligibility and Website Use

By using our website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you, or that you are using the website with the authorization of a parent or legal guardian where required.

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not:

• Use our website in violation of any applicable law or regulation.

• Attempt to interfere with the security, functionality, or proper operation of our website.

• Introduce malicious software, viruses, or other harmful code.

• Attempt to gain unauthorized access to our systems, accounts, or data.

• Use automated methods to access or collect website content in a manner that interferes with our services or violates applicable law.

• Provide false, misleading, or fraudulent information when placing an order.

• Use our website in a way that infringes the rights of others.

We reserve the right to take reasonable measures to protect our website, customers, and business from misuse, fraud, or unauthorized activity.

3. Product Information and Availability

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate and up to date.

However, certain variations may occur due to screen settings, lighting conditions, manufacturing differences, or other factors.

Product images are provided for illustrative purposes. Actual product appearance, colors, dimensions, packaging, or other characteristics may vary within reasonable limits, subject to applicable law and the product description.

We do not guarantee that every product displayed on our website will always be available.

Product availability may change without prior notice. We reserve the right to discontinue products, limit quantities, or update product information where reasonably necessary.

Nothing in this section limits your rights regarding products that are materially different from their descriptions or otherwise fail to meet applicable legal requirements.

4. Prices, Currency, and Taxes

Product prices and applicable shipping charges are displayed on our website or during checkout.

Prices, promotional offers, and product availability may change from time to time. Any changes will not affect an order that has already been accepted, except where permitted by law or necessary to correct a genuine error in accordance with applicable legal requirements.

The currency applicable to your purchase will be indicated on the website or at checkout.

Taxes, duties, import charges, and other applicable fees will be displayed or handled according to the checkout arrangements and relevant legal requirements.

For international orders, additional customs duties, import taxes, or other charges may apply depending on the destination and local regulations.

Please review the final order summary before completing your purchase.

5. Orders and Order Acceptance

When you place an order through our website, you are submitting an offer to purchase the selected products under these Terms.

After placing an order, you may receive an order confirmation email acknowledging that we have received your order. This confirmation does not necessarily mean that your order has been fully accepted or shipped.

We reserve the right to review and decline or cancel an order where reasonably necessary, including in circumstances involving:

• Product unavailability.

• Suspected fraudulent or unauthorized transactions.

• Errors in product descriptions or pricing.

• Inaccurate or incomplete order information.

• Payment authorization issues.

• Shipping restrictions or other legitimate operational reasons.

If we cancel an order after payment has been collected, we will arrange any applicable refund in accordance with our policies and applicable law.

We will not use this section to exclude rights that consumers are entitled to under mandatory legal requirements.

6. Payment

Payment must be completed using the payment methods made available at checkout.

By submitting payment information, you represent that you are authorized to use the selected payment method and that the information provided is accurate to the best of your knowledge.

Payments may be processed by third-party payment service providers. Their processing activities may be subject to separate terms, privacy policies, and security procedures.

We do not guarantee the uninterrupted availability of any particular payment method.

If a payment is declined, reversed, or otherwise unsuccessful, we may be unable to process or fulfill the order until the payment issue is resolved.

7. Shipping and Delivery

Orders are processed and shipped in accordance with our Shipping Policy.

Order processing time is separate from shipping transit time. Delivery estimates may vary depending on the destination, shipping method, carrier operations, customs procedures, seasonal demand, and other factors.

Available shipping methods, applicable charges, and estimated delivery information will be presented at checkout where available.

Customers are responsible for providing accurate and complete shipping information.

Once an order has been shipped, tracking information will be provided when available.

We make reasonable efforts to support timely delivery but cannot guarantee a specific delivery date unless expressly stated otherwise.

Nothing in these Terms excludes liability or consumer rights that cannot lawfully be excluded in relation to delivery, non-delivery, or delayed delivery.

For further details, please review our Shipping Policy.

8. Returns, Refunds, and Cancellations

Returns, refunds, exchanges, and order cancellations are handled in accordance with our Return and Refund Policy and applicable law.

If you wish to return a product, request a refund, or cancel an order, please contact us at [email protected].

Return eligibility may depend on the condition of the product, the timing of the request, the reason for the return, and applicable legal requirements.

If a product arrives damaged, defective, incorrect, or otherwise fails to meet applicable requirements, please contact us so we can review the issue and explain the available remedies.

Certain order changes or cancellations may not be possible after processing or shipment has begun.

Nothing in these Terms limits any mandatory statutory rights you may have concerning faulty goods, refunds, cancellations, or other consumer remedies.

9. Promotions and Discounts

From time to time, Hubcate may offer promotional codes, discounts, special offers, or seasonal campaigns.

Promotions may be subject to additional conditions, including eligibility requirements, minimum purchase amounts, expiration dates, product exclusions, or restrictions on combining offers.

Applicable conditions will be communicated with the relevant promotion.

Unless otherwise stated, promotional offers cannot be exchanged for cash and may not be combined with other offers.

We reserve the right to correct errors in promotional information and to modify or discontinue a promotion where reasonably necessary and permitted by applicable law.

Changes to a promotion will not unlawfully affect rights already established through an accepted purchase.

10. Intellectual Property

All content on our website, including text, product descriptions, photographs, graphics, logos, page layouts, designs, and other materials, is owned by or licensed to Hubcate or the relevant rights holders, unless otherwise indicated.

Such content is protected by applicable intellectual property laws.

You may access and use our website for personal, non-commercial shopping purposes.

Unless permitted by law or authorized in writing by the relevant rights holder, you must not:

• Copy or reproduce substantial portions of website content.

• Republish or distribute our product images or written materials for commercial purposes.

• Modify or create derivative works from protected content.

• Use our brand name, logos, or other protected materials in a misleading or unauthorized manner.

• Remove copyright notices or other proprietary notices.

All rights not expressly granted are reserved by the relevant rights holders.

11. Third-Party Services and Links

Our website may include links to or integrations with third-party websites, applications, payment services, shipping providers, analytics tools, or other services.

These third parties may operate under their own terms, conditions, and privacy policies.

We do not control all aspects of third-party services and are not responsible for their independent content or privacy practices.

The inclusion of a third-party link or service does not necessarily constitute an endorsement.

Your use of third-party services is subject to the terms applicable to those services.

This section does not exclude responsibility where we are legally responsible for a third party's actions or where such exclusion is prohibited by applicable law.

12. User Communications and Feedback

If you submit questions, suggestions, reviews, feedback, or other communications to us, you agree that the information you provide will not knowingly violate the rights of others or contain unlawful, misleading, or harmful material.

You must not submit confidential or sensitive information through public review areas unless the relevant feature expressly requests it and the disclosure is appropriate.

We may use feedback you voluntarily provide to improve our products, services, and customer experience, subject to applicable law and our Privacy Policy.

We will handle personal information contained in your communications in accordance with our Privacy Policy.

13. Privacy and Personal Information

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

Information submitted when placing an order or contacting customer support may be used to process purchases, arrange delivery, provide customer service, prevent fraud, and fulfill legal obligations.

Where required by law, we will obtain appropriate consent for relevant data processing activities.

Please review our Privacy Policy to understand our data practices and your available privacy rights.

14. Website Availability and Changes

We aim to keep our website available and functioning properly. However, access may occasionally be interrupted because of maintenance, technical issues, security concerns, third-party service disruptions, or circumstances beyond our reasonable control.

We reserve the right to update, modify, suspend, or discontinue website features where reasonably necessary and permitted by applicable law.

We may also update these Terms from time to time. Revised Terms will be published on this page with an updated effective date.

Where required by law, we will provide additional notice or obtain consent before implementing material changes.

Your continued use of the website after revised Terms become effective constitutes acceptance of those changes only to the extent permitted by applicable law.

15. Disclaimer of Warranties

To the extent permitted by applicable law, our website and its general informational content are provided on an "as available" basis.

We do not guarantee that the website will always be uninterrupted, error-free, or free from every technical issue.

We make reasonable efforts to maintain accurate product information and reliable website functionality, but we cannot guarantee that all information will be free from errors or omissions at all times.

This section does not exclude or limit any product warranties, statutory guarantees, consumer rights, or other protections that cannot lawfully be excluded under applicable law.

16. Limitation of Liability

To the extent permitted by applicable law, Hubcate will not be liable for losses that are indirect or unforeseeable and that arise from the use of our website or the inability to access it.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, intentional misconduct, or any other liability that cannot lawfully be excluded or limited.

Nothing in these Terms limits our obligations or your rights concerning defective products, failure to supply goods as agreed, or other matters protected by mandatory consumer protection laws.

Where a limitation of liability is permitted, it will apply only to the extent allowed under the applicable legal framework.

17. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses and reasonable costs directly resulting from your unlawful misuse of our website or your material violation of these Terms.

This provision does not apply to the extent that the relevant loss results from our own breach of law, negligence where liability cannot be excluded, or other circumstances for which you cannot lawfully be held responsible.

Nothing in this section imposes obligations on consumers that are prohibited by applicable law.

18. Governing Law and Disputes

These Terms are subject to the laws applicable to the operation of our business, without prejudice to any mandatory consumer protection laws that apply in your country or region of residence.

Where a dispute arises in connection with your use of our website or a purchase, we encourage you to contact us first so we can attempt to resolve the matter through customer support.

If a dispute cannot be resolved informally, it may be handled by the courts or other competent dispute resolution bodies with jurisdiction under applicable law.

Nothing in this section deprives consumers of mandatory rights to bring claims before a competent court or authority where such rights apply.

19. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, where legally permissible.

The remaining provisions will continue in effect to the extent they remain valid and enforceable.

20. Entire Agreement

These Terms, together with our applicable store policies and any additional terms presented at checkout, govern your use of our website and purchases from Hubcate.

If there is a conflict between these Terms and a mandatory legal requirement, the mandatory legal requirement will prevail.

Additional product-specific or promotional terms may apply where clearly disclosed and legally enforceable.

21. Contact Information

If you have questions about these Terms and Conditions, your order, or our services, please contact us using the information below.

Brand Name: Hubcate

Company Name: EVERREACH TECHNOLOGY LIMITED

Customer Service Email: [email protected]

Business Address:

ROOM 5047, FLOOR 5, YAU LEE CENTRE,
45 HOI YUEN ROAD, KWUN TONG,
HONG KONG

For order-related inquiries, please include your order number and a clear description of your question so that we can assist you more efficiently.

Thank you for choosing Hubcate for your Christmas decorations and festive home accents.

We appreciate your trust and look forward to helping you create a warm, joyful, and memorable holiday season.

Hubcate Customer Support
Email: [email protected]