Privacy Policy

Last Updated: October 23, 2026

1. Introduction

Welcome to Hubcate!

At Hubcate, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how EVERREACH TECHNOLOGY LIMITED ("Hubcate," "we," "us," or "our") collects, uses, discloses, stores, and protects your personal information when you visit our website, browse our products, make a purchase, contact our customer support team, or otherwise interact with our services.

Our website offers Christmas decorations, festive ornaments, seasonal home accents, and related products designed to help you create a warm and memorable holiday atmosphere.

By accessing or using our website, you acknowledge that you have read this Privacy Policy. Where required by applicable law, we will obtain your consent before collecting or processing your personal information.

If you do not agree with this Privacy Policy, please discontinue using our website.

2. Information We Collect

We may collect the following categories of personal information, depending on how you interact with our website.

2.1 Information You Provide Directly

When you place an order, contact us, subscribe to marketing communications, or otherwise interact with our website, you may provide:

  • Name and contact details, including your email address and telephone number, if requested.

  • Billing and shipping addresses.

  • Order details, including purchased products, quantities, transaction references, and order history.

  • Customer service communications, including inquiries, feedback, and information you choose to provide.

  • Marketing preferences and subscription status.

  • Other information you voluntarily submit through our website.

Please provide only the information necessary for your intended interaction with us.

2.2 Payment Information

When you make a purchase, payment information is processed through the payment service providers available at checkout.

Depending on the payment method, these providers may collect payment card details, billing information, transaction identifiers, and other information necessary to authorize and complete your payment.

We generally receive transaction confirmations and related payment information needed to manage your order. We do not intentionally store full payment card numbers or card security codes on our own systems when payment processing is handled by third-party payment providers.

Payment processing is subject to the applicable privacy policies and terms of the relevant payment providers.

2.3 Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, pixels, server logs, and similar technologies, subject to applicable consent requirements.

This information may include:

  • IP address and approximate geographic location derived from it.

  • Browser type, device type, and operating system.

  • Language preferences and general device information.

  • Pages viewed, products browsed, and links clicked.

  • Referring websites and the pages you visit before and after using our website.

  • Session information, access times, and interactions with website features.

  • Cookie identifiers and certain online advertising or analytics identifiers.

We use this information to operate our website, understand visitor activity, improve website performance, protect against fraudulent activity, and support advertising and analytics where permitted.

2.4 Information from Third Parties

We may receive information about you from third parties that support our business, such as:

  • E-commerce platform providers.

  • Payment processors and transaction security providers.

  • Shipping carriers and fulfillment partners.

  • Website analytics and advertising service providers.

  • Customer support tools and service providers.

  • Other parties involved in providing services you request.

The information we receive depends on the services involved and the permissions or settings that apply.

3. How We Use Your Information

We may use your personal information for the following purposes:

3.1 Order Processing and Fulfillment

We use your information to:

  • Process and confirm purchases.

  • Verify payments and help prevent fraudulent transactions.

  • Arrange shipping and delivery.

  • Provide order confirmations and shipping updates.

  • Handle returns, refunds, cancellations, and exchanges where applicable.

  • Maintain transaction and order records.

3.2 Customer Service

We use your information to respond to questions, resolve complaints, provide product information, investigate order-related concerns, and communicate with you about requests you submit.

3.3 Website Operation and Improvement

We may use technical and usage information to maintain our website, troubleshoot errors, improve navigation, understand product interest, and enhance the overall shopping experience.

3.4 Marketing and Advertising

Where permitted by applicable law and subject to any required consent or opt-out rights, we may use certain information to:

  • Send promotional emails about products, seasonal collections, and special offers.

  • Measure the effectiveness of advertising campaigns.

  • Understand customer interests and shopping patterns.

  • Deliver or measure relevant advertisements.

  • Improve the relevance of marketing communications.

You may unsubscribe from promotional emails at any time using the unsubscribe link provided in the email or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending essential transactional messages, such as order confirmations or important service updates.

3.5 Security and Fraud Prevention

We may process information to detect suspicious transactions, investigate potentially fraudulent or unauthorized activity, protect our website and customers, and enforce our terms and policies.

3.6 Legal and Administrative Purposes

We may use and retain information where reasonably necessary to comply with applicable laws, respond to lawful requests, maintain business records, establish or defend legal claims, and protect our rights and interests.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to support essential website functions and, where permitted, analytics and advertising activities.

Cookies are small data files stored on your device when you visit a website.

We may use the following categories of cookies:

4.1 Essential Cookies

These cookies help our website function properly, including supporting shopping cart operations, checkout processes, security features, and session management.

Essential cookies may be necessary to provide services you request.

4.2 Preference Cookies

These cookies may remember your preferences, such as language, region, or other website settings, to provide a more convenient browsing experience.

4.3 Analytics Cookies

Where enabled and permitted, analytics cookies help us understand how visitors interact with our website, which pages are frequently visited, and how we can improve website performance.

4.4 Advertising Cookies

Where enabled and permitted, advertising cookies and pixels may help measure advertising performance, understand campaign effectiveness, and deliver more relevant advertisements.

You can manage cookies through your browser settings and, where available, our website's cookie consent tools. Disabling certain cookies may affect website functionality.

Where required by law, we will request consent before using non-essential cookies or similar technologies.

5. How We Share Your Information

We do not sell your personal information in exchange for monetary payment. However, certain disclosures or uses of information for targeted advertising or cross-context behavioral advertising may be treated as a "sale" or "sharing" under specific privacy laws, even when no money changes hands.

We may share personal information with the following categories of recipients when necessary for the purposes described in this Privacy Policy.

5.1 E-commerce Platform Providers

We use third-party e-commerce services, including Shopify where applicable, to operate our online store, manage orders, and support shopping functionality.

These providers may process personal information in accordance with their own privacy policies and contractual obligations.

5.2 Payment Service Providers

Payment processors receive the information necessary to authorize, process, and verify transactions, prevent fraud, and comply with applicable financial requirements.

5.3 Shipping and Fulfillment Partners

We may share your name, shipping address, contact information, order details, and other necessary information with shipping carriers and fulfillment providers so they can deliver your purchases and provide tracking updates.

5.4 Analytics and Advertising Providers

Where enabled and permitted, we may share certain online identifiers, device information, browsing activity, or related data with analytics and advertising providers to measure website performance and advertising effectiveness.

You may have the right to opt out of certain targeted advertising activities under applicable law.

5.5 Customer Support and Technical Service Providers

We may share relevant information with service providers that help us manage customer inquiries, maintain our website, protect our systems, and deliver business services.

5.6 Legal and Business Transfers

We may disclose information when required by law, in response to valid legal processes, to protect our rights or safety, or in connection with a merger, acquisition, restructuring, financing, or sale of all or part of our business.

5.7 With Your Consent

We may share information for other purposes when you direct us to do so or provide consent where required.

We seek to limit information shared with service providers to what is reasonably necessary for their assigned functions.

6. Third-Party Services and Links

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

These third parties may collect information directly from you or through their own technologies when you interact with their services.

We do not control the privacy practices of independent third parties. We encourage you to review their privacy policies before providing personal information or using their services.

Your use of third-party services may be subject to separate terms, conditions, and privacy notices.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and meeting legal or accounting obligations.

Retention periods may vary depending on the type of information, the reason it was collected, and applicable legal requirements.

When personal information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable law and legitimate recordkeeping needs.

Some information may remain in backup systems for a limited period in accordance with our backup and security procedures.

8. Data Security

We take reasonable technical, organizational, and administrative measures designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

These measures may include access controls, security monitoring, service provider safeguards, and the use of secure technologies where appropriate.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, and you provide information at your own risk.

If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.

9. International Data Transfers

Hubcate is operated by EVERREACH TECHNOLOGY LIMITED, with a business address in Hong Kong.

Depending on the services used to operate our store, your personal information may be processed or stored in Hong Kong or other jurisdictions where our service providers, payment processors, hosting providers, or business partners operate.

Privacy and data protection laws in those jurisdictions may differ from the laws in your place of residence.

Where required by applicable law, we will implement appropriate safeguards for international transfers of personal information.

By using our website and providing information, you acknowledge that your information may be transferred and processed as described in this Privacy Policy, subject to any consent or other legal requirements that apply.

10. Your Privacy Rights

Depending on your place of residence and applicable law, you may have certain rights regarding your personal information.

These rights may include:

  • Right to Access: Request information about the personal information we hold about you.

  • Right to Correction: Request that inaccurate or incomplete information be corrected.

  • Right to Deletion: Request deletion of personal information, subject to applicable exceptions.

  • Right to Data Portability: Request a copy of certain information in a portable format where required by law.

  • Right to Withdraw Consent: Withdraw consent where processing is based on consent.

  • Right to Opt Out of Marketing: Unsubscribe from promotional communications.

  • Right to Opt Out of Certain Advertising Activities: Where applicable, opt out of targeted advertising, certain sharing of personal information, or other activities covered by relevant privacy laws.

  • Right to Appeal: Where applicable, appeal a decision concerning a privacy rights request.

  • Right to Non-Discrimination: Exercise applicable privacy rights without unlawful discrimination.

To exercise an applicable privacy right, please contact us at [email protected].

We may need to verify your identity before responding to certain requests. If an authorized representative submits a request on your behalf, we may request evidence of their authority where permitted by law.

We will respond within the timeframe required by applicable law. Some requests may be limited or declined where a legal exception applies.

11. Marketing Communications

If you subscribe to our marketing communications, we may send you updates about Hubcate products, seasonal decorations, new arrivals, and promotional offers, subject to applicable consent requirements.

You may unsubscribe at any time by clicking the unsubscribe link included in our marketing emails or by contacting [email protected].

Please note that you may continue to receive essential communications relating to purchases, transactions, customer service requests, or changes to important policies even after unsubscribing from marketing emails.

12. Children's Privacy

Our website is intended for a general shopping audience and is not directed to children who are below the age at which they can independently provide valid consent under applicable law.

We do not knowingly collect personal information from children in circumstances where parental consent or other authorization is required and has not been obtained.

If you believe that a child has provided personal information to us inappropriately, please contact [email protected]. We will review the matter and take appropriate steps in accordance with applicable law.

13. Do Not Track and Global Privacy Controls

Some browsers offer Do Not Track settings or similar privacy signals. Because there is no universally consistent standard for interpreting all such signals, our website may not respond to every Do Not Track signal.

Where required by applicable law, we will honor recognized opt-out preference signals, such as Global Privacy Control, for the activities and jurisdictions covered by those requirements.

You may also contact us directly to inquire about available privacy choices.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or applicable legal requirements.

When we make changes, we will publish the revised version on this page and update the "Last Updated" date accordingly.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically to stay informed about how we protect your personal information.

15. Contact Us

If you have questions about this Privacy Policy, our data practices, or your privacy rights, please contact us using the information below.

Brand Name: Hubcate

Company Name: EVERREACH TECHNOLOGY LIMITED

Customer Service Email: [email protected]

Business Address:

ROOM 5047, FLOOR 5, YAU LEE CENTRE,
45 HOI YUEN ROAD, KWUN TONG,
HONG KONG

We will make reasonable efforts to review and respond to your inquiry in accordance with applicable legal requirements.

Thank you for trusting Hubcate. We appreciate your support and are committed to treating your personal information responsibly while helping you make your holiday celebrations special.

Hubcate — Bringing More Joy to Your Christmas Celebrations.